Terms and conditions

Who sells

• Seller: S.C. GH INVEST S.R.L.
• Fiscal code: 32427914
• Trade register number: J2013003259122
• Registered office: Str. Trifoiului 14 Bl. C1 Et. 3 Ap. 14 Cod 400478
• Place of business: Str. Louis Pasteur 74, Cluj-Napoca
• Email: office@zucca.ro · Phone: 0786 221 622

What you order

Dishes are cooked to order. Photographs are indicative — a served portion may differ in appearance but not in weight: the weight printed on each dish is the real one.

A dish may be unavailable at the moment you order. If that happens after your order is placed we will tell you and offer either a replacement or a refund for the missing dish.

Prices, delivery, minimum order

Displayed prices include VAT. Delivery costs 12 lei within the venue's own area and may differ for other localities — the exact amount is worked out at checkout from your address and shown before you pay.

Delivery is free over 150 lei. The minimum order for delivery is 40 lei.

Nothing is added after the order is confirmed. The total you see before pressing the button is the total you pay.

Payment

You can pay by card online, in cash on delivery, at the counter or at the table, depending on the kind of order and what the venue accepts.

Card payments go through the payment processor. Card details never reach this site's servers and are not stored by us.

Delivery times

Times shown are estimates, measured from the moment an order is confirmed. Traffic, weather and volume can exceed them. If a delay becomes significant we will contact you.

Cancellation and the right of withdrawal

An order can be cancelled as long as it has not gone into preparation. Call the number above as soon as you can — once the kitchen has started, the food cannot be resold.

The statutory 14-day right of withdrawal does not apply to prepared food, which is liable to deteriorate rapidly (Romanian GEO 34/2014, art. 16). This does not affect your rights if a product is faulty.

Bookings can be cancelled or changed from your account up to two hours before the reserved time.

If something is wrong

Write to office@zucca.ro or call 0786 221 622, the same day if it concerns an order. A wrong, missing or unfit dish is replaced or refunded.

Complaints are resolved within 30 days at the latest.

Allergens

Declared allergens are shown on every dish. Our kitchen handles all fourteen major allergens in the same space, so we cannot guarantee the absence of traces.

If you have an allergy, write it in the dedicated field at checkout — it prints in bold on the kitchen ticket.

Disputes

You may contact the Romanian National Authority for Consumer Protection (anpc.ro) or the European online dispute resolution platform (ec.europa.eu/consumers/odr).

Romanian law governs this contract.